Claims Information

    WE Mutual knows how hard you work to make sure your home, auto, company or church organization is safe and secure.

    Fairness, equity and speedy response are just three of the principles that our Claims department lives by. Our professional, full time adjusting staff believe in providing expert and compassionate service at the time of a loss. That’s why, in the event of an accident or claim, we’re there with a swift, detailed claims service that treats you like a neighbour – not a number!

    We’re also your partner, with loss prevention service that includes onsite inspections, as well as fire extinguisher and theft reduction programs. At each of our locations, we have supplies of smoke detectors, fire extinguishers, CO alarms and deer whistles that we provide to our policyholders either free or at a reduced cost.

    Our service is there when you need it – all the time. So with WE Mutual’s strength and service behind you, you can get on with what’s important – living!

    General Property Loss Tips:

    If you have a property loss, it is important that you make every effort to prevent further damage to your property.
    • Please wait until you have been contacted by an adjuster before tearing down or initiating any repairs to your property. If repairs are needed immediately to prevent further loss, please take photos of the damage.
    • Save receipts for materials you use – we will cover any reasonable cost associated with protecting your property if the loss is covered by your policy.
    • It's important to always keep the items that caused the damage until your claims advisor tells you to dispose of them. • Make a list of damaged items and the damages to your home.
    • If you are planning on leaving home for an extended period of time (over 4 days), you MUST have a competent person check your home daily during the heating season, OR turn off the water and drain the pipes.
    • Maintaining a home inventory is a very useful tool to have in case of a loss. Wherever possible, keep documents to prove value of items, such as photos, invoices, receipts
    • An Excel spreadsheet may be a useful tool for assisting you in preparing an inventory of your personal belongings.
    • Also, it is helpful to have a video or pictures of your dwelling contents, should you ever need to replace damaged items. These videos/photos should be shared with family members to prevent them from damage as a result of a loss.